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- assistance in implementation
of quality management systems
ISO 9001,environmental management systems ISO14001,
occupational health and safety systems OHSAS 18001 and
food safety systems HACCP
- execution of pre-audit
assessments for ISO 9001, ISO 14001,
ISO 27001, HACCP, OHSAS 18001
- advise related to
improvement of the company's efficiency
- assisting western companies
who are starting up their activities on
the Polish territory in developing and
improving of their performance
- assisting these companies in
obtaining subventions from western
governments and supra-national
organizations related to their activities
within the Polish territory.
RECRUITMENT
analysis for the need of
human resources;
looking for potential
employees in the market;
execution of qualification
interviews;
co-ordination of tests.
REFERENCES
NIJMAN/ ZEETANK Poland,
Sandomierz
HYVA
Poland, Kraków
BURG
Poland, Piekary
Śląskie/ Swarzędz
WESTDIJK Poland, Rybnik
ARCH Chemicals Inc., UK
CASH & CANDY, Poland
PTTS, Poland, Słubice
DAF Trucks Polska, Wolica
ESA Trucks Poznań
Warsaw Truck Center, Wrocław
Technocast,
Kedzierzyn Koźle
Vadain
International, Grudziądz
TB, Warszawa
Eurologistics,
Poland
TRAINING
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Quality
Management Systems ISO 9001:2008
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Environmental Management Systems ISO 14001:2004
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Food Safety
Management according the HACCP
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Occupational
Health and Safety Assurance Systems OHSAS 18001
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Integrated
Management Systems ISO 9001/ 14001/ OHSAS 18001/HACCP/
AQAP
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Information
Security Standard ISO 27001
CUSTOMER SATISFACTION RESEARCH
“As one of the performance of the quality management
system, the organization shall monitor information
relating to customer perception as to whether the
organization has met customer requirements.” ISO
9001:2008 - 8.2.1 "
One of the methods for obtaining this information is
Customer Satisfaction Research.
CORBO Polska conducts such researches for our customers.
The questionnaires are worked out for purposes to get
information of:
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what are customer expectations related to product/
service?
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which of these expectations are the most important?
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for what extent our product meets the expectations?
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which elements of organizations performance should be
developed?
REFERENCES
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TOTAL, Warszawa
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ECOLAB, Kraków
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BROWAR BELGIA, Kielce
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PKS TRUCK, Szczecin
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VAN GANSEWINKEL, Polska
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AMTRA Ltd. Polska
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SAINT - GOBAIN SEKURIT, Dąbrowa Górnicza
efficiency
in the after sales
I Background
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Customers are getting more demanding
due to a/o automotive market development
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Vehicles are getting more complex
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Service intervals are increasing due
to improved technology
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Block exemption implies increasing
competition
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Legislation (especially related to
environment) is getting more demanding
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As an effect profits are under
pressure because of increasing overhead costs and
decreasing margins.
Against this background automotive dealers start asking
themselves the following questions:
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How can I improve my mechanics’
productive hours ?
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I am not using my workshop resources
fully. What should I do about that?
II. EFFICIENCY AND PROFITABILITY
IMPROVEMENT
CORBO has a long lasting experience in
the truck and personal car business. Experiences in
organization advise, process analysis and quality management
system implementation are the basis for this experience.
For dealers who start asking themselves these questions
CORBO can offer some solutions.
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1.
Organisation advise related to : structure of the
organisation, way of managing employees, description
of responsibilities and authorisations in the
organisation, occupancy rate, employees review
system, internal communication and company culture |
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2. A
comprehensive workshop about workshop efficiency ( 1
day) for After Sales Managers and Dealer Management |
III Expected benefits for the
Client
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increased awareness of After Sales
Staff about steering on figures;
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concrete measurements to lower
‘quality costs’ in workshop and warehouse;
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increased productive mechanics hours
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increased number of mechanics hours
sold
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increased warehouse service level
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